Frequently Asked Questions
Find answers to common questions about our fashion collections and services.
How do I determine the right size for me?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit across our footwear and apparel ranges.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 30 minutes of placement by contacting our support team.
Are Redtape products covered by a warranty?
Yes, we offer a 90-day manufacturing warranty on all footwear and apparel against material defects or craftsmanship issues.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary based on your location.
How should I care for my leather Redtape shoes?
We recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every few months to maintain suppleness.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.